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Industry Learnings from The Plough Inn on Southbank Brisbane
Posted by Max Hitchins on
Jason Shearer, owner of The Plough Inn, Southbank, Brisbane, Australia wrote me having purchased a copy of Post Pandemic Thinking for Hospitality and Tourism.
He says.. “Cash is King” … but, we believe, today “Data is Power”! He believes the post-pandemic success will be driven by engaged customers and engaged employees. Jason has improved the pubs service and quality of data from venue reporting to customer and staff feedback.
Pandemic Thinking for Hospitality and Tourism
Posted by Max Hitchins on
MEDIA RELEASE - How it all began One memorable thing that happened to me, during the ‘March/April isolation’ period of Covid-19 in 2020, was a telephone call from a staff member from the office of our local politician - Trent Zimmerman. The caller said “Hello Mr Hitchins. My boss, Trent Zimmerman, asked me to call you to see if you are OK…and if there is anything we can do for you?“ Now, I barely know Trent Zimmerman. But I found this idea of having one of his staff members contacting me, at that time, to be very impressive. What a simple and...